Refund policy
Warranty and return policy
At Born2Drift we want every customer to be completely satisfied with the purchase. If or any reason you re not happy with your order, we offer straightforward process to ensure your shopping experience is hassle-free.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
· The item must be unused, undamaged, and in the same condition that you received it.
· The item must be returned in its original packaging, including any tags, labels, or accessories that were included.
· Return requests must be made within 14 days from the date of delivery.
How to Begin a Return
To start a return, please follow these steps: 1. Contact us on info@born2drift.net and provide your order number and a brief description of the item you'd like to return.
2. Once we receive your request, we will send you an email with further instructions for returning the item.
3. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., receiving a defective or incorrect item). We are using a trackable shipping service and purchasing shipping insurance to ensure your returned item arrives safely.
4. Once we receive the returned item and confirm it meets the eligibility criteria, we will process your return and issue a refund or exchange within 7-10 business days.
Refunds and Exchanges
· Refunds will be issued to the original payment method used at checkout. Please note that it may take a few business days for the refund to appear on your statement, depending on your payment provider.
· If you wish to exchange an item for a different size, color, or model, please contact us as soon as possible to confirm availability. Exchanges will be processed once the returned item has been received and inspected.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 5 working days of receiving the product. We will provide a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to contact us: Email: info@born2drift.net
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Used and Ex-display Stock Policy
At Born2drift, we occasionally offer used and ex-display items for sale, providing our customers with an opportunity to purchase quality products at a reduced price. We want to ensure that all customers are fully informed about the condition, warranty, and return options for these items.
Condition of Used and Ex-Display Stock
· Used Stock: These are pre-owned products that may show signs of use, such as slight wear and tear, surface scratches, or other minor cosmetic imperfections. Each used item is thoroughly inspected to ensure it is in good working condition before being listed for sale.
· Ex-Display Stock: These products have been used for display purposes in our showroom or retail location. They may have been lightly handled and may exhibit some signs of use such as minor scratches, dust, or scuff marks. Ex-display items are generally in near-new condition but may not come in original packaging.
Items listed as Used or Ex-Display are priced lower than their brand-new counterparts to reflect their condition. We aim to offer excellent value while ensuring transparency regarding the item’s condition.
Warranty
· Used Stock: Used items may come with a limited warranty, depending on the product category. This warranty covers repairs or replacements of defective parts. The warranty period for used items may differ from that of new products. Please check the product description for specific warranty details.