Last Updated: 25th May, 2025

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

  • Return requests must be made within 14 days from the date of delivery.
  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be returned in its original packaging, including any tags, labels, or accessories that were included.

2. HOW TO MAKE A RETURN

To start a return, please follow these steps:

  1. Contact us on info@born2drift.co.uk and provide your order number and a brief description of the item you'd like to return.
  2. Once we receive your request, we will send you an email with further instructions for returning the item.
  3. You are responsible for the return shipping costs unless the
    return is due to an error on our part     (e.g., receiving a defective or
    incorrect item). We are using a trackable shipping service and
    purchasing shipping insurance to ensure your returned item arrives
    safely.
  4. Once we receive the returned item and confirm it meets the
    eligibility criteria, we will process your return and issue a refund or
    exchange within 7-10 business days    .

3. REFUNDS AND EXCHANGES

Please contact us if you have any questions or need assistance with your return

  • Refunds will be issued to the original payment method used at checkout. Please note that it may take a few business days for the refund to appear on your statement, depending on your payment provider.

  • If you wish to exchange an item for a different size, color, or model, please contact us as soon as possible to confirm availability. Exchanges will be processed once the returned item has been received and inspected.